Dr. Wiggs Industry Resume
Dr. Wiggs has been working in corporate America for the past 20 years spending time in the healthcare industry, customer service and financial services industries. This broad knowledge and experience base allows Dr. Wiggs to provide a wide range of leadership techniques and case studies the enable leaders to draw upon lessons learned in various organizations.
Dr. Wiggs has spent several years in executive and transformational roles within organizations and understands the unique challenges leaders face today.
Product Management Senior Manager, Wells Fargo (Commercial Banking), Charlotte, NC
04/2021 – Present
Wells Fargo & Co.
Lead qualified large compliance team overseeing different organizational areas, such as business support, User Acceptance Testing (UAT), access controls, and project management via strategic planning and execution. Deliver leadership guidance, support, directions, roadmaps, and visions to cross-functional teams in terms of applications and domains to drive business efficiency via implementation of technology development. Direct and integrate Request for Information (RFI) process advancement, workflow automation, third party data validation introduction, core rules engine development, allowing continuous due diligence over customer lifecycle with aim of replacing calendar-based reviews via proper cost reduction and enablement of periodic review automation.
Achieved oversight of $20M funding budget by enabling automation and end-to-end case management workflow tools, while acting as Product Owner of case management and periodic review capabilities.
Accelerated 37% on-time compliance review completion by streamlining facilitated workflow.
Successfully reduced 31% periodic review potential operational activities towards population management, customer profile review, and outreach.
Recognized transformation champion, collaborating with major business stakeholders through communicate and demonstration of program changes and enrichments.
Business Initiatives Senior Manager (Financial Crimes Automation & Digitization Program)
11/2019 – 04/2021
Business Initiatives Senior Manager
Proposed leadership to diverse teams in planning and delivering effective workflow for industrializing customer due diligence compliance process. Oversaw all activities related to financial crimes automation and digitalization program from inception to successful conclusion by ensuring fulfilment of all applicable rules and regulations to mitigate risks and reach desired business objectives. Amplified transformation within risk and control environment by automating and digitalizing financial crimes activities in close interaction with matrixed teams.
Boosted 32%+ operational excellence through execution of advanced technological enhancements.
Discovered 30% efficacy optimization vs competitor institutions by conducting Peer benchmarking analysis.
Acknowledged as co-inventor for contributions to conception of RFI innovation with regard to dynamic interface with keen focus on storing and verifying data.
Financial Crimes Manager III (Commercial Banking Financial Crimes Operations)
10/2017 – 11/2019
Steered all operations associated with major risks assessment and mitigation through implementation appropriate measures and controls via proper supervision of day-to-day business operations with wholesale organization. Oversaw monitoring of small risk-based financial crime programs with special reference to eliminating high-risk and complexity. Headed and offered risk management oversights related to periodic review, customer onboarding, anti-bribery, corruption, fraud, and surveillance processes as per set policies and procedures. Controlled fraud risks and controls as well as ensured execution of compliance in line with enterprise Fraud and ABC policies by serving as ABC coordinator and Fraud Risk Specialist towards Commercial Real Estate business.
Spearheaded screening and surveillance programs and delivered robust guidance to teams on 314(a)/(b), Sanctions, SDN Lists, BSA Hotlists, and Target in terms of exit recommendations.
Identified and proposed individualized training to multi-disciplinary teams on defined compliance policies and processes for enriching staff performance.
AML Quality Assurance & Training Leader (Payment Services Chief Risk Office), U.S. Bancorp, Charlotte, NC 04/2015 – 10/2017
Appointed to oversee build out of QA and AML testing, supporting Joint Venture agreement between US Bank and Santander Bank in Europe. Led testing and monitoring of Anti-money Laundering (AML) controls developed for all lines of business in payment services via development and supervision of LOB BSA and AML compliance programs to meet laws, regulations, and corporate standards. Evaluated core process deficiencies and chaired trend analysis, assuring proactive reporting of financial crime operations through identification, prevention, detection, investigation, and recovery.
Planned and enforced modern testing program and AML Compliance quality via execution of essential procedures by examining controls and creating analytics.
Devised and provided AML compliance and risk training to peers; made sure fulfilment of entire applicable Bank Secrecy and USA PATRIOT Act; gained experience in planning and establishing AML compliance for jurisdictions globally.
Controlled, recruited, offered ongoing coaching and feedback related to assigned teams by serving as people manager.
Business Process Consultant, Wells Fargo, Charlotte, NC 06/2013 – 04/2015
Played leading role in increasing continuous improvement regarding diverse business areas by performing as chief architect with special reference to current, future, and interim state process models for ensuring development and alignment of set strategies and plans.
Pinpointed process improvement opportunities and executed best practices as industrial trends within overall business areas.
Leveraged advanced Six Sigma tools in discovering value add tasks and process improvement opportunities to load level tasks sharing accountabilities.
Analytics Consultant (Risk & Compliance Customer Due Diligence Group), Wells Fargo, Charlotte, NC
10/2011 – 06/2013
Planned and implemented future-focused process improvement strategies and plans for department of up to 150 FTE.
Created and applied long-term and innovative solutions to different compliance and risk groups by documenting requirements via deployment and maintenance of several business solutions.
Recognized and elaborated business requirements as well as translating into client usable database solutions in close coordination with major business stakeholders.
Debit Card Operations Initiatives Leader, Risk Operations & Fraud Prevention Services Wachovia Corporation, NC 03/2004 – 10/2011
Interacted with top leadership teams and stakeholders in determining optimal solutions regarding complex operational challenges. Formed efficient and achievable Key Performance Metrics for teams across LOBs.
Slashed operational costs and drove efficiencies through introduction of new offshore facility.
Devised and chaired wide range of fraud prevention training program towards 300+ employees within different India / US sites hubs.
Designed and applied process maps and documentation for several LOBs in integrated claims call center.
Doctor of Business Administration (DrBA)
Concentration in Organizational Behavior & Leadership
University of North Carolina at Charlotte
Executive Master of Business Administration (EMBA)
University of Phoenix
Bachelor of Social Work (BSW)
Appalachian State University
2022 Fighting Modern Slavery and Human Trafficking Certification
2017 - Current Certified Anti-Money Laundering Specialist (CAMS)
2020 - Current North Carolina Electronic Notary Commission
2014 - Current North Carolina Notary Commission
2007 - Current Six Sigma Green Belt Certification
2022 - Current Member, Harvard Business Review Advisory Council
An opt-in research community of business professionals
2022 - Current Member, Chief
2021 - Current The National Society of Leadership & Success (Sigma Alpha PI)
2019 - Current Member, Academy of Management (AOM)
2019 - Current Member, Southern Management Association (SMA)
2017 - Current Member, Association of Certified Anti-Money Laundering Specialists (ACAMS)
2017 - Current Member, Sigma Gamma Rho Sorority Incorporated